By business type
CRM for BPO Teams in India
BizzSetu puts call logs, attendance, leave and payroll for a BPO floor in one system, so the hours an agent worked and the calls they made are read from the same place. It does not record calls.
Last updated
The problem
BPO teams need call activity, attendance, payroll and supervisor dashboards that agree with each other.
How BizzSetu handles it
Attendance, call activity and supervisor dashboards live in the system agents already work in, instead of three tools that never match.
Payroll reads attendance, leave, weekly offs and holidays directly, which removes the month-end reconciliation between sheets.
A typical day
| When | What happens in BizzSetu |
|---|---|
| Shift start | Agents check in and open their assigned list. |
| During the shift | Call logs sync from the app and supervisors watch activity by agent. |
| Month end | HR runs payroll from attendance and leave already in the system. |
Features this uses
- Call History TimelineA searchable timeline of incoming, outgoing, missed and synced client follow-up activity against each lead and employee.
- Attendance ManagementEmployee check-in, check-out, attendance records and HR visibility.
- Leave ManagementLeave quotas, requests, approvals, withdrawals and public holidays, feeding attendance and payroll.
- Payroll Software IndiaMonthly payroll with professional tax by state, TDS estimates, stipends, salary history and payslips employees can open themselves.
- Org Tree, Custom Roles & Team ScopeModel your reporting lines, build your own roles, and limit what each person sees to their own team.
- Reports & AnalyticsDashboards for sales, customers, products, HR, support and money, built from the work your team already logs.
Other business types
- CRM for Call Centers in IndiaHigh call volume, missed follow-ups and no clear view of who called whom.
- CRM for Real Estate in IndiaProperty enquiries need fast callbacks, site visit follow-ups and a clear owner for every buyer.
- CRM for Education and Coaching InstitutesAdmissions teams juggle counselling calls, WhatsApp follow-ups and fee collection in the same short season.
- CRM for Field Service and Installation TeamsEngineers are on the road, tools go missing, and nobody is sure which unit is still under warranty.
- CRM for Traders, Dealers and DistributorsStock is in one sheet, purchase orders in another, and the GST invoice is typed a third time.
- CRM for Agencies and Service BusinessesProposals, retainers and payment follow-ups are spread across email, WhatsApp and a spreadsheet.
See BizzSetu for bpo
Bring one real workflow to the demo and we will show how it runs in BizzSetu.
Or leave your email and we will get back to you.
Keep exploring
- Lead Pipeline
- Track Client Follow-up Timings
- GST Invoicing & Receivables
- Accounting & GST
- Inventory Management
- Purchase Orders
- HRMS Software
- Attendance Management
- Support Ticketing
- Knowledge Base
- Workflow Automation
- AI Lead Insights
- All features
- Pricing
- Solutions
- Help Center
- Glossary
- Compare
- About BizzSetu: key facts
- Changelog