Is the Knowledge Base public?

No. It is internal to your workspace.

Does it work without AI?

Yes. It is a plain article library. AI Company Memory is a separate module that reads from it.

Which module is this part of?

Knowledge Base is part of Knowledge Base. Modules are sold separately or in the Full CRM bundle; see the pricing page for current prices.

Customer Support

Knowledge Base

Internal SOP and FAQ articles your team can search, and the source AI Company Memory answers from. Knowledge Base is a set of internal articles: SOPs, sales scripts, product notes, support answers and HR policies, written by your own team.

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Last updated 11 October 2026

Who it is for

Teams that train new joiners often or answer the same customer questions every day.

Part of the Knowledge Base module. See plans and modules

How it works, step by step

Create and edit articles in the workspace. Staff read them from the web app, and AI Company Memory uses them when someone asks a question.

Turn on the Knowledge Base module.
Write articles: SOPs, scripts, product notes, policies.
Share the section with your team.
Keep articles current; AI Company Memory reads from them.

What you get

Internal articles
SOPs and FAQs
Create, edit and delete
Source for AI Company Memory
Part of the Customer Support Suite

What it connects to

Getting set up

Turn on Knowledge Base, write your first few SOPs and share the section with the team.

Knowledge Base: questions and answers

Is the Knowledge Base public?: No. It is internal to your workspace.
Does it work without AI?: Yes. It is a plain article library. AI Company Memory is a separate module that reads from it.
Which module is this part of?: Knowledge Base is part of Knowledge Base. Modules are sold separately or in the Full CRM bundle; see the pricing page for current prices.

See Knowledge Base on your own data

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