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Inventory & Field Operations

Warranty Tracking

Track sold units, warranty expiry, customer equipment and service eligibility. Warranty Tracking links products and serial units to customers, support tickets and expiry alerts.

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Who it is for

Hardware, electronics, machinery, service and installation businesses.

Part of the Warranty Tracking module. See plans and modules

How it works, step by step

When serial-tracked units are sold or assigned, warranty status becomes visible in Customer 360.

  1. Turn on serial tracking for the product.
  2. Set the warranty period.
  3. Sell or assign the unit to a customer.
  4. See warranty status on the customer page and link tickets to the unit.

What you get

  • Warranty status
  • Expiry alerts
  • Customer 360 panel
  • Ticket-to-unit link
  • Serial number search
  • Service eligibility

What it connects to

Getting set up

Enable serial tracking, define warranty periods and link units to customers.

Warranty Tracking: questions and answers

Does Warranty need another module?
Yes. Warranty Tracking needs Inventory, because it works on serial-tracked units.
Am I told before a warranty ends?
Yes. Expiry alerts are raised for units nearing the end of warranty.
Which module is this part of?
Warranty Tracking is part of Warranty Tracking. Modules are sold separately or in the Full CRM bundle; see the pricing page for current prices.

See Warranty Tracking on your own data

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